Overview
Velinplume (the "App") is operated by Velinplume ("we", "us", or "our"). This Privacy Policy applies to the App and any related services that link to it, when you use them on a mobile device.
By using the App you agree to the practices described here. If you do not agree, please stop using the App and uninstall it from your device.
1. Information we collect
We collect only what is needed for the App to work and to keep it secure. This may include:
| Category | Examples | Purpose |
|---|---|---|
| Account & profile | name, email address, sign-in credentials | create and secure your account, contact you |
| Content you provide | inputs, files, preferences, support messages | deliver the features you use |
| Device & usage | device model, OS version, language, app version, crash logs, feature usage | stability, diagnostics, and product improvement |
| Purchase data | subscription status, transaction identifiers | manage subscriptions and restore purchases |
We do not knowingly collect sensitive personal information such as precise location, contacts, microphone audio, or camera images unless a feature you actively use requires it and we ask for your permission first.
2. How we use your information
- Provide, operate, and maintain the App's features.
- Authenticate your account and keep it secure.
- Respond to your questions and provide support.
- Fix crashes, diagnose problems, and improve performance.
- Send important service notices (we do not use your data for unrelated marketing without consent).
3. Permissions the App may request
Modern phones show a system prompt before sharing sensitive data. We only ask for a permission when it is directly needed by a feature you choose to use.
- Notifications: to deliver messages and reminders you have opted into.
- Storage / photos: only when you choose to upload or save a file or image.
- Camera / microphone: only when you activate a feature that uses them.
- Network access: required for the App to communicate with our servers.
You can review and revoke any permission at any time in your device settings. Revoking a permission may turn off the related feature but will not affect the rest of the App.
4. Sharing and third parties
We do not sell your personal information. We may share limited data with trusted service providers who help us run the App, such as:
- Cloud hosting and infrastructure providers.
- Analytics and crash-reporting services.
- Payment and subscription platforms.
- Email and customer-support tools.
These providers only process data on our instructions and must keep it confidential. We may also disclose information if required by law, to protect our rights, or to investigate fraud or security issues.
5. Analytics and cookies
The App may use anonymous usage analytics and identifiers to count active devices and understand which features are used. This data is aggregated and does not personally identify you.
If the App contains web views, those views may use standard browser storage. You can disable analytics from inside the App's settings where this option is available.
6. Security
We use reasonable technical and organisational measures to protect your information, including encrypted connections in transit and access controls for our systems. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
7. Data retention and deletion
We keep your information for as long as your account is active or as needed to provide the App, comply with legal obligations, resolve disputes, and enforce our agreements. When it is no longer needed we delete it or remove identifiers so it can no longer be linked to you.
You can request deletion of your account and personal data at any time by contacting us. Some information may be retained in backups for a limited period or where the law requires it.
8. Your choices
- Access and export: ask us for a copy of the personal information we hold about you.
- Correction: update inaccurate or incomplete information.
- Deletion: request that we delete your personal information.
- Opt out: disable analytics or notifications in the App's settings.
- Permissions: manage or revoke device permissions in your phone's settings.
We will respond to verifiable requests within a reasonable time. Exercising your rights will not affect your use of the App except for the specific data involved.
9. International use
The App and its services may be operated from servers located outside the country where you live. By using the App you understand that your information may be transferred to and processed in those locations, in accordance with this policy.
10. Children
The App is not directed to children under 13 (or the relevant minimum age in your jurisdiction), and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can delete it.
11. Changes to this policy
We may update this policy as the App evolves or as the law changes. We will update the "Effective date" above and, where appropriate, notify you through the App or by email. Material changes take effect on the stated effective date.
12. Contact us
If you have any questions about this policy or how your data is handled, you can reach us at:
Email: nafizco30@gmail.com
Please include the App version, your device model, and a description of your request so we can assist you quickly.
- We collect account, content, device, and purchase information.
- We use it to run the App, provide support, and improve stability.
- We do not sell your personal information.
- Permissions are requested only when a feature needs them.
- You can ask for a copy, correction, or deletion at any time.
- Contact: nafizco30@gmail.com